Refund policy

Please be aware that certain circumstances DO NOT permit returns or exchanges, including:

• Change of mind
• Hygiene reasons for earrings
• Sets containing earrings
• Promotional items (i.e., products priced at a 30% discount and above)
• Chain breakage, damage, or tarnishing of products.
• Personalized items

All purchases are non-refundable.

Damages and issues
However, if you have received an incorrect or defective item, please contact us within 48 hours of receiving it. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@evinlove.com.